PRIVACY POLICY & LEGAL INFORMATION
Privacy Policy
1. Information We Collect
LottoPulsePlay collects information you provide directly to us, such as when you create an account, make a purchase, or contact us for support. This may include:
- Personal identification information (name, email address, phone number)
- Account credentials and preferences
- Payment and transaction information
- Communication records and support interactions
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and customer service requests
- Monitor and analyze trends, usage, and activities
- Comply with legal obligations and enforce our terms
3. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share information in the following circumstances:
- With service providers who assist us in operating our platform
- To comply with legal obligations or respond to legal requests
- To protect our rights, property, or safety, or that of our users
- In connection with a merger, acquisition, or sale of assets
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
5. Your Rights and Choices
You have certain rights regarding your personal information, including the right to access, update, or delete your information. You may also opt out of certain communications from us.
GDPR Compliance
Your Rights Under GDPR
If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR):
Right to Access
You have the right to request copies of your personal data. We may charge you a small fee for this service.
Right to Rectification
You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure
You have the right to request that we erase your personal data, under certain conditions.
Right to Restrict Processing
You have the right to request that we restrict the processing of your personal data, under certain conditions.
Right to Object to Processing
You have the right to object to our processing of your personal data, under certain conditions.
Right to Data Portability
You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: When you have given clear consent for us to process your personal data for specific purposes
- Contract: When processing is necessary for the performance of a contract with you
- Legal obligation: When processing is necessary for compliance with legal obligations
- Legitimate interests: When processing is necessary for our legitimate interests or those of a third party
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.
Cookie Policy
What Are Cookies
Cookies are small text files that are placed on your computer or mobile device when you visit our website. They are widely used to make websites work more efficiently and provide information to website owners.
How We Use Cookies
We use cookies for the following purposes:
- Essential Cookies: These are necessary for the website to function properly
- Performance Cookies: These help us understand how visitors interact with our website
- Functionality Cookies: These enable enhanced functionality and personalization
- Marketing Cookies: These are used to deliver relevant advertisements
Types of Cookies We Use
Session Cookies
These are temporary cookies that remain in your browser until you leave the website. They help us maintain your session and provide a seamless experience.
Persistent Cookies
These cookies remain on your device for a set period or until you delete them. They help us remember your preferences and provide personalized content.
Managing Cookies
You can control and manage cookies in various ways. Most browsers allow you to refuse cookies or delete cookies that have already been set. Please note that if you choose to block cookies, some features of our website may not function properly.
Third-Party Cookies
We may also use third-party services that place cookies on your device. These services have their own privacy policies and cookie practices.
Data Protection
Our Commitment to Data Protection
At LottoPulsePlay, we are committed to protecting your personal data and respecting your privacy. We have implemented comprehensive data protection measures to ensure your information is secure.
Data Protection Measures
Technical Safeguards
- Encryption of data in transit and at rest
- Secure server infrastructure with regular security updates
- Multi-factor authentication for administrative access
- Regular security audits and vulnerability assessments
Organizational Safeguards
- Staff training on data protection and privacy
- Access controls and need-to-know principles
- Regular review of data processing activities
- Incident response procedures for data breaches
Data Processing Principles
We adhere to the following data processing principles:
- Lawfulness, fairness, and transparency: We process data lawfully and transparently
- Purpose limitation: We collect data for specific, explicit, and legitimate purposes
- Data minimization: We collect only the data necessary for our purposes
- Accuracy: We keep data accurate and up to date
- Storage limitation: We retain data only as long as necessary
- Integrity and confidentiality: We ensure appropriate security of data
International Data Transfers
If we transfer your personal data outside the EEA, we ensure appropriate safeguards are in place, such as:
- Adequacy decisions by the European Commission
- Standard contractual clauses approved by the European Commission
- Binding corporate rules
- Certification schemes
Contact Our Data Protection Officer
If you have any questions about our data protection practices or wish to exercise your rights, please contact our Data Protection Officer at:
Email: [email protected]
Address: 12 Digital Drive, Docklands VIC 3008, Australia